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How to reschedule or cancel GMAT exam – Explained with pictures (updated)

Unforeseen circumstances sometimes force you to either reschedule or cancel your GMAT exam. Thus, GMAC gives you an option to reschedule or cancel your GMAT. However, it charges you a reschedule fee and a cancellation fee. So, what’s the process of rescheduling the GMAT or cancelling the GMAT? We have explained the complete process in this article.

Here is the outline of this article:

How to reschedule your GMAT exam?

Rescheduling your GMAT exam is easy. Just follow this 7-step process and you’ll be able to book a new GMAT appointment without any hassle. You’ll need 5-10 minutes to complete the GMAT reschedule process.

How to reschedule GMAT examHow to reschedule GMAT exam in 7 steps:

  • Step 1 – Log in to your mba.com account
  • Step 2 – Select the GMAT exam you wish to reschedule
  • Step 3 – Choose the new GMAT appointment date
  • Step 4 – Review the new GMAT appointment
  • Step 5 – Confirm your personal information
  • Step 6 – Agree to GMAC’s policies
  • Step 7 – Pay the GMAT reschedule fee

 

Step 1 – Log in to your mba.com account

The first step is to log in to your mba.com account. Keep your username and password handy before logging in.

Cancel reschedule Step 1

Step 2 – Select the GMAT exam you wish to reschedule

Once you’re logged in, you’ll see the ‘My Account’ section. In the ‘exams’ section, search for the GMAT appointment you wish to reschedule. You’ll see two options in green; Reschedule and Cancel. Click on reschedule. Take a look at the below image to understand in a better way.

Cancel reschedule Step 2

Step 3 – Choose the new GMAT appointment date

Once you click on ‘reschedule’ you’ll be taken to ‘reschedule your GMAT exam’ page. If you wish to change your test center, click on the ‘change test centers’ option on the bottom left of your screen.

If you wish to keep the same test center then select the new GMAT appointment date and time. Once you do this activity you’ll be automatically transferred to the next page.

Cancel reschedule Step 3

Step 4 – Review the new GMAT appointment

Once you have selected the new GMAT appointment, the website will ask you to verify if the new date and time chosen by you is correct. If you feel the new date and time is correct, click on ‘complete reschedule’ button.

Cancel reschedule Step 4

Step 5 – Confirm your personal information

Once you click on the ‘complete reschedule’ button, you’ll move on to the next page. This page will ask you to confirm your personal information. If the information is correct then click on ‘next’ at the bottom right of the page.

Cancel reschedule Step 5

Step 6 – Agree to GMAC’s policies

Once you confirm your personal information, this page will ask you to read and agree to GMAC’s policies. The page will explicitly mention three pieces of information that you have understood:

  • I will be charged a fee for Rescheduling and/or Cancelling the GMAT Exam
  • I must provide biometric data as a part of the GMAT Exam security process including a photograph and palm vein scan
  • I must present proper ID or will not be allowed to sit for the GMAT Exam and will not receive a refund

Click on the checkbox at the bottom of the page if you agree to GMAC’s policies and click on ‘next’ at the bottom right corner.

Cancel reschedule Step 6

Step 7 – Pay the GMAT reschedule fee

The GMAT reschedule fee is US $60. Once you pay the GMAT reschedule fee, you’ll receive a confirmation mail. This confirmation mail will include information on your new GMAT appointment date and time, identification requirements, contact information, and direction to the test center.

Cancel reschedule Step 7

You have successfully rescheduled your GMAT exam now. Make sure you prepare well for the GMAT so that you ace this test on your coming attempt.

Planning to score 740+ on the GMAT? We can help you with a personalized study plan and give you access to quality online content to prepare. Write to us at acethegmat@e-gmat.com. We are the most reviewed GMAT prep company on gmatclub with 1875+ reviews. Why don’t you take a free trial and judge for yourself?

How to cancel your GMAT exam?

If you wish to cancel your GMAT appointment, you can do so very easily. Just follow this 3-step process and you’ll be able to cancel your GMAT effortlessly.

How to cancel GMAT exam

You can cancel your GMAT score in 3 steps:

  • Step 1 – Log in to your mba.com account
  • Step 2 – Select the GMAT exam you wish to reschedule
  • Step 3 – Cancel your GMAT exam

 

Step 1 – Log in to your mba.com account

The first step to cancelling your GMAT exam is logging in to your mba.com account.

Cancel GMAT Step 1

Step 2 – Select the GMAT exam you wish to cancel

Once you’re logged in, you’ll see the ‘My Account’ section. In the ‘exams’ section, search for the GMAT exam you wish to cancel. You’ll see two options in green; Reschedule and Cancel. Click on cancel. Take a look at the below image to understand in a better way.

Cancel GMAT Step 2

Step 3 – Cancel your GMAT appointment

You’ll move on to the page as seen below:

GMAC will refund you US $80 if you cancel your GMAT exam before 7 days or more. If you cancel your GMAT less than 7 days before your appointment, you’ll lose out on all your money.

Click on the checkbox to agree to GMAC’s policies.

Once you click on confirm cancellation button, your GMAT exam will stand cancelled.

Cancel GMAT Step 3

 

GMAT Reschedule fee

GMAT Reschedule fee used to be US $60. Now, effective September 26, 2019 GMAT reschedule fee will be based on a 3-tier system.

Here is the updated GMAT reschedule fee:

  • $50 – More than 60 days prior to appointment
  • $100 – 15 to 60 days prior to appointment
  • $150 – 1 to 14 days prior to appointment

 

GMAT Cancellation Fee

Previously, you used to get a refund of US $80 if you cancel your GMAT exam more than seven days before your appointment and no refund within seven days of your appointment.

GMAC has revised the cancellation fee based on a 3-tier system. Here is the updated GMAT cancellation fee:

  • $150 ($100 refund) – More than 60 days prior to appointment
  • $175 ($75 refund) – 15 to 60 days prior to appointment
  • $200 ($50 refund) – 1 to 14 days prior to appointment

FAQs – GMAT reschedule and cancellation

Q – What are the modes through which I can reschedule or cancel my GMAT exam?

A – You can cancel or reschedule your GMAT exam either online or by phone. If you reschedule or cancel through phone, you will have to pay an additional service fee of US $10.

Q – Can I make changes to my GMAT exam date, time, or venue 24 hours before my scheduled GMAT appointment?

A – You cannot make any changes 24 hours prior to your scheduled GMAT appointment.

Q – Will I get a refund if I miss my GMAT appointment?

A – If you miss your GMAT appointment, you won’t get a refund. You may register for a new exam without waiting 16 calendar days.

Q – Can I reschedule my GMAT exam to another country?

A – Yes, you can reschedule your GMAT exam to another country. To reschedule your exam in a country other than the one in which you scheduled your original exam appointment, please contact GMAT customer service by phone.

 

GMAT cancellation policies by country

China – GMAT cancellation policies

If you have scheduled your GMAT exam in China, you may reschedule or cancel your GMAT exam online, by phone, or e-mail and fax.

GMAT Cancel China

GMAT cancel online – You may do so by clicking the Cancel Your GMAT Exam button below. You will be required to log in to the website to cancel your appointment online.

GMAT exam takers in China can also cancel their appointments by fax or email by using the information below. Please send your full name and GMAT ID to the following:

Fax: +86-10-61957800
Email: gmatservice@neea.edu.cn

For additional information, please contact NEEA at +86-10-82345675

European Union – GMAT cancellation policies

GMAT Cancel European Union

If you’re taking the GMAT within the EU, a full refund is provided if you cancel your appointment within 14 days of the registration date. Please contact GMAT Customer Service by phone at +44(0)1618557219 or live chat via mba.com.

 

South Korea – GMAT cancellation policies

GMAT Cancel South Korea

These are the GMAT cancellation policies if you have scheduled your GMAT exam within South Korea:

  • More than seven calendar days before the scheduled test date and time – US$150 refund
  • Within seven calendar days before the scheduled test date and time – US$50 refund

South Africa – GMAT Reschedule and cancellation policies

GMAT Cancel South Africa

If you have scheduled your GMAT exam in South Africa:

You’ll get a full refund if you cancel your GMAT within 7 days of the registration date. Please contact GMAT Customer Service by phone at +44(0)1618557219 or live chat via mba.com.

 

Planning to score 740+ on the GMAT? We can help you with a personalized study plan and give you access to quality online content to prepare. Write to us at acethegmat@e-gmat.com. We are the most reviewed GMAT prep company on gmatclub with 1875+ reviews. Why don’t you take a free trial and judge for yourself?

FAQ

What are the modes through which I can reschedule or cancel my GMAT exam?

You can cancel or reschedule your GMAT exam either online or by phone. If you reschedule or cancel through phone, you will have to pay an additional service fee of US $10.

Can I make changes to my GMAT exam date, time, or venue 24 hours before my scheduled GMAT appointment?

You cannot make any changes 24 hours prior to your scheduled GMAT appointment.

Will I get a refund if I miss my GMAT appointment?

If you miss your GMAT appointment, you won’t get a refund. You may register for a new exam without waiting 16 calendar days.

Can I reschedule my GMAT exam to another country?

Yes, you can reschedule your GMAT exam to another country. To reschedule your exam in a country other than the one in which you scheduled your original exam appointment, please contact GMAT customer service by phone.

How can I register for the GMAT again?

To register for the GMAT, follow the 7 step process explained with pictures in this article.

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